Gems of the Hill Country

830-367-3368

Hours/Contact

Store Hours

 

Wednesday - 11:00 - 5:00

Thursday  11:00 - 5:00

Friday 11:00 - 5:00

Saturday 11:00 - 5:00

Sunday - Closed

Monday - Closed

Tuesday - Closed

 

Phone Numbers

Store Main    830-367-3368

 

Email Addresses

Diane Gemologist@texas-topaz.com

Brad   Brad@texas-topaz.com
Sales  Sales@texas-topaz.com

 

Mailing Address click on Mailing address 

P.O. Box 363  

200 Hwy 39

Ingram, Texas 78025

 

Login Form

Pictures

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Returns Policy

30-Day Return Policy

We are very confident that our fine jewelry will meet and surpass your expectations.

However, if you are not completely satisfied for any reason, you may return your order within 30 days from the date of shipment for a full refund or exchange. 

Returning Your Order

Please follow these steps to return or exchange your jewelry item(s):

Contact This email address is being protected from spambots. You need JavaScript enabled to view it. and request Authorization for your return.


Orders Less than $200: Ship your package by USPS, FedEx or UPS.

Orders More than $200: Ship your package by USPS Registered Mail with insurance for the full value.

We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package.

Send your package to:

GOTHC
POB 762
Mason, Texas 76856

 

After we receive your package, we will verify the condition & authenticity of the returned item(s).

A refund or customer credit (for exchanges) will be issued within 7 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

 

Returns and Exchanges are subject to the following restrictions:

 

The original Invoice and Authorization must accompany the returned item.

The item must be returned in its original condition, unworn and unaltered in any way.

 

·           Non-insured packages will be returned to sender.

·           Shipping charges are not refundable.

·           Items that have been worn and damaged due to client negligence cannot be returned.

·           Special orders and engraved items are not returnable.

·           If there was an error made on our part, we will happily exchange your order.